Política de reembolso
Return Policy
Our products are custom-made to order through print-on-demand (POD) services, which means they are non-returnable unless they are defective or damaged upon receipt.
We will accept returns for size exchanges only once per product ordered, per customer.
Defective or Damaged Items
If your item arrives defective or damaged, please inspect it upon delivery and contact us within 14 days using our customer Contact Form.
Please include a description of the defect or damage, the order number, and your name as it appeared on the order. We may ask you to send us a photo (to an e-mail address we will provide) of the product to document the reason for the return.
We will evaluate the issue and, if approved, we will either offer a replacement or a refund.
Non-returnable Items
Due to the nature of our print-on-demand products, we cannot accept returns or exchanges for the following reasons:
- Wrong color ordered.
- Change of mind or if the item is no longer needed.
Please ensure that you double-check your order details, including size and color, before placing your order.
Refunds
Once we’ve received and reviewed your return request (for defective or damaged items), we’ll notify you of the approval status. If approved, a refund will be processed to your original payment method within 10 business days.
If more than 15 business days have passed since we approved your refund and you haven't received it, please contact us at support@mostlyhuman.shop.
European Union 14-day Cooling-Off Period
For customers in the European Union, you have the right to cancel or return your order within 14 days, but only for defective or damaged items. Please note that the cooling-off period does not apply to custom products unless there is a defect or damage.